Effective May 23, 2024

This privacy notice explains how we, TypedCMS Ltd. (trading as SuperTradeIn.App), process and protect the personal information that you provide to us when you use SuperTradeIn.App.

We are committed to ensuring that your privacy is protected. Any personal information that you provide when using our SuperTradeIn.App will only be used in accordance with this policy, the General Data Protection Regulation (GDPR) and other relevant data protection and privacy laws applicable to our business.

We may change this policy from time to time by publishing changes to this page. We will notify customers of changes two weeks prior to publishing, to give you the opportunity to terminate your account if you are not happy.

If you do not agree with our privacy policy, do not use SuperTradeIn.App.

TypedCMS Ltd is the controller for the personal information we process, unless otherwise stated.

Information Collected

TypedCMS Ltd. is primarily interested in offering you great products and services, not collecting your personal information. As such, when you use SuperTradeIn.App, we only collect the personal information necessary to facilitate its use.

When contacting us you may provide your personal information.

When you register an account with (free trial) us we collect the following information:

• A company name;
• Your name, nickname or alias;
• Your email address; and
• A password.

Should you wish to convert your free trial to a paid subscription, we collect the following information:

• Your full name (forename and surname);
• Your address including postcode; and
• Payment card details.

All payments are processed through Stripe (check out their privacy policy). When entering your payment details these are sent directly to Stripe. We only store the last four digits of your card number and the card type to help you determine which payment method you’re using.

If you are a user of a website built on the SuperTradeIn.App platform, we may occasionally have access to your personal information as a data processor. This is because we provide hosting and support services to customers of SuperTradeIn.App. We will never store this information for longer than is absolutely necessary to provide our services.

We may also occasionally see personal information in log files. We do not use this information for any other purpose beyond troubleshooting specific issues that have caused the information to be logged.

We cannot and do not take responsibility for the information that you submit to websites built on the SuperTradeIn.App software as a service platform. You should consult each vendor's privacy policy before proceeding to share your information with them.

Information Usage

Personal information collected through your use of SuperTradeIn.App is used strictly as necessary to facilitate its use.

Should you send us your personal data for any other purpose, we will only use it for the purposes that you have provided us with. Should it be necessary to process in any other way, we require your consent to proceed.

We may use your personal information to request feedback, offer support or provide important service updates. We will not use your information for promotional emails or market research purposes. Should we wish to do so in the future, we will provide you with an opt-in mechanism.

Your information is processed through a number of third-party data processors. You can find a complete list of these sub-processors at the end of this page.

Information Storage

We store all of your personal information in data centres located in London. In addition, we use third-parties to process your data. These third-party processors may store data in other countries. We carefully review all third-party suppliers to ensure they handle your data responsibly and in accordance with this policy.

For dormant or terminated accounts, we will store your personal data for up-to 7 years before it is deleted.

Managing Your Data

You can download a copy of the personal data we hold about your from the ‘My Account’ section of your SuperTradeIn.App powered website.

If you would like to request the deletion of your personal data, please contact privacy@typedcms.com.

If you would like to terminate your account, please email teminations@typedcms.com and provide your account termination secret. Your secret code will be visible from the ‘My Account’ section of your SuperTradeIn.App powered website.

Contacting Us

Name: TypedCMS Ltd.
Address: Courtleigh, Westbury Leigh, Westbury, BA13 3TA
Email: privacy@typedcms.com

Our Data Protection Officer can be contacted at privacy@typedcms.com or via our postal address. Please mark the envelope ‘Data Protection Officer’.

Sub-processors

We use the following sub-processors to provide the SuperTradeIn.App service:

Sub-processor	Purpose	Location
DigitalOcean LLC	Infrastructure hosting.	United States (London Data Centre)
Amazon Web Services Inc (AWS)	Infrastructure hosting.	United States (London Data Centre)
ploi.io	Infrastructure management.	The Netherlands
Freshworks Inc	Email support, helpdesk and knowledge base.	United States
AC PM LLC (Postmark)	Transactional email delivery service. Helps us to ensure important emails don’t end up in your Spam folder.	United States
CookieYes Limited	Provides a cookie consent mechanism.	United Kingdom
Conva Ventures Inc. (Fathom Analytics)	Collects anonymous usage statistics to help us improve our services.	Canada